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Data Privacy

LB Plumber's is committed to protecting the privacy and security of your personal information. This privacy policy explains what data we collect, how we use it, and the steps we take to keep it safe. By using our website or scheduling plumbing services, you consent to the practices described in this policy.

Data We Collect

  • Contact information including your name, phone number, email address, and service location address provided when requesting or scheduling a plumbing service.
  • Payment information collected securely through encrypted, PCI-compliant payment processors when settling invoices for completed plumbing work.
  • Service history records including details of plumbing work performed at your property for warranty tracking, follow-up scheduling, and maintenance reminders.
  • Website usage data such as IP address, browser type, pages visited, and referral sources collected through standard web analytics platforms to improve our site.

How We Use Your Data

  • To schedule, dispatch, and confirm plumbing service appointments and to communicate important updates about your service request status.
  • To process payment transactions, issue invoices, and manage any warranty or satisfaction guarantee claims related to completed plumbing work.
  • To send relevant service reminders, maintenance notifications, and occasional promotional offers relevant to your plumbing needs. You may opt out at any time.
  • To improve the quality of our plumbing services and website experience based on aggregated customer feedback, satisfaction scores, and anonymized usage analytics.

Data Security

LB Plumber's employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment data is processed through PCI-compliant encrypted systems. We do not sell, rent, or share your personal information with third parties for marketing purposes. Our data retention policies ensure customer records are kept only as long as necessary for service delivery, legal compliance, and regulatory requirements.